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LiteracyLink - FAQ On SCHEDULE
Q: How do I get a password?
Q: How do I find a station to watch the programs?
Q: How can I find a learning center?
Q: How can I determine if my students are ready to begin GED prep?
Q: I forgot my user name and/or password. How can I find out what it is?
Q: How can I find out about taking the GED exam?
Q: Can I take the GED tests online?
Q: What do I have to do to pass the GED Tests?
Q: What do I need to know to begin using LiteracyLink online?
Q: What if I need more Help?
Q: Why does it show I have new mail when my inbox is empty?
Q: Where can I take the GED Test?
Q: What's new on this web site?
Q: How do I add and remove learners to my Virtual Classroom?
Q: How do the LiteracyLink Online practice tests relate to the GED Exam?
Q: How can I use the practice tests?

Q: How do I get a password?
A: You can register at the LiteracyLink homepage (www.pbs.org/literacy).

Q: How do I find a station to watch the programs?
A: You can call the public television (PBS) station nearest you to fine out when GED and Pre-GED Connection and Workplace Essential Skills programs will be broadcast.

Q: How can I find a learning center?
A: You can call the National GED Hotline at (800) 62-MY GED (800-626-9433).

Q: How can I determine if my students are ready to begin GED prep?
A: You can administer the GED Locator test, found in the Pre-GED Connection section of your LiteracyLink Teacher's Guide. If you don't have the Teacher's Guide, call KET Customer Service at 800-354-9067.

Q: I forgot my user name and/or password. How can I find out what it is?
A: You can call KET's LiteracyLink Help desk at (800) 354-9067 Monday - Friday 8:30 - 5:30 EST, and give your first and last name, user name (if you can remember), city, state and zip.

Q: How can I find out about taking the GED exam?
A: Call (800) 62-MY GED (800-626-9433).

Q: Can I take the GED tests online?
A: At this time, it is not possible to take the GED Tests online in the United States or Canada.

However, students outside the United States and Canada can take the GED Tests via computer through a partnership between the GED Testing Service and Prometric Testing Centers. Passing these tests is a valuable way to demonstrate English-language skills to employers, along with competency in reading and interpreting materials in numerous subject areas.

You must be at least 17 years old to take the GED Tests through Prometric. Contact Prometric directly to find out more about computerized testing and how you can locate a testing center near you.

Q: What do I have to do to pass the GED Tests?
A: You have to be able to read, compute, interpret information, and express yourself in writing on a level comparable to that of 60 percent of graduating high school seniors. If you are uncertain whether you have the level of skill needed to successfully complete the tests, you can find out more about your abilities in several ways. Many programs are sponsored by local school districts, colleges, and community organizations. Teachers and tutors in these programs can tell you whether you need intensive preparation or a quick "brush up."

    Adult education and GED preparation classes
    (Check your local telephone listings)

    Self-study

    1. You can order GED and pre-GED preparation texts
    2. Your local public television station may carry "GED Connection"

    Call (800) 62-MY-GED for

    1. A referral to a local GED preparation program or testing site
    2. An information brochure, and/or
    3. A self-scoring version of the practice tests; and
    4. Locating your state, province, or territory's contact person for GED instruction

Q: What do I need to know to begin using LiteracyLink online?
A: To use LiteracyLink online effectively, you should be comfortable with the following concepts:

  • Using your mouse to point, click, and select from menus
  • Scrolling down to see documents larger than your window can display
  • Using your mouse to select hypertext links and move from page to page
  • Using your browser's "back" button for navigation
  • Resizing windows and moving between open windows

If you need to brush up on any of these topics, try some of the popular web sites at Yahoo's Internet Beginner's Guides. If you have questions or problems you can't find an answer to, you can call KET's LiteracyLink Help desk at (800) 354-9067 Monday - Friday 8:30 - 5:30 EST.

Q: What if I need more Help?
A: If you have questions or problems with LiteracyLink that the online help doesn't answer for you, there are several additional ways to get help.

  • If you are new to the Internet and/or the World Wide Web, see the Help Basics.
  • The Navigation page contains information about navigating within LiteracyLink.
  • Consult the Browser page for information about your browser, and tips for improving performance.

If none of these areas answers your question, you can call one of the following numbers for assistance:

  • KET’s LiteracyLink Help desk at 800-354-9067
  • TTY Line: 888-548-5462 (toll-free)

You can also use the LiteracyLink Message Center to request help or support. From your Home Space, click the Message Center link. Click the Write a Message link, and you’ll see a icon. Click the icon to address your message. If you have more than one option under the Address Category, click on to select Help/Support address. Type your message in the box, and click . The LiteracyLink Help Desk will reply to you via e-message.

Or you can e-mail your question to adulted@ket.org.

Q: Why does it show I have new mail when my inbox is empty?
A: There is an unread message in the Trash or Saved folder.

Q: Where can I take the GED Test?
A:The test must be taken at an official GED Testing Center. There are more than 3,000 different locations in the world where you can take the GED Tests. Call the toll-free hotline at (800) 626-9433 (800-62-MY GED) to find out the Testing Center nearest you, or you can call the GED contact person for your state.

Q: What's new on this web site?
A: Pre-GED Connection Added - from almost anywhere on the site, you can click Pre-GED Connection for a complete description of the new workbooks and how to use them. Registered users can get to the new links to online resources related to each Pre-GED Connection lessons (all 26 of them). The GED/Pre-GED Connection Crosswalk show the two versions of the series fit together, for teachers in a multilevel classroom.

More Navigation Options

  • Page top navigation (four gold circles at the top of every page) - quick access to information about LitLink features and to the order form
  • Breadcrumb trail - on the gray bar near the top of each page, you can see which pages you visited to get where you are. Click any of those links to go back to an earlier page

Teacher's Home Space Additions

  • Pre-GED Connection links to outside resources - get to these links from the page that takes you to Workplace Essential Skills and GED Connection lessons
  • Answer Keys - answers to GED Quizzes and GED Practice Tests
  • Broadcast Station Map - click your state to find nearby PBS stations. Many listings provide air dates and times for GED Connection and Workplace Essential Skills
  • Crosswalk & Teaching Tips - GED/Pre-GED Connection Crosswalk, Major Black Writers Matrix, Teaching Tips for the GED exam, and GED 2002 Tests at a Glance (overviews of each test)
  • Utilization & Training - descriptions of LiteracyLink workshops and training, and a link to free GED2002 online professional development
  • Journal - teachers now have a place to store notes online
  • Learner Resources - teachers now have quick access to the same online resources as learners (dictionary, thesaurus, encyclopedias, calculator, etc.)

External Web Sites Open In A New Window - now you can see and explore the external web site while you're still looking at the LiteracyLink page that led you there. So when the GED Earth Science unit asks a learner to look at a map on the Savage Earth web site and figure out whether most of the earthquakes in the 20th century occurred along the edges of major tectonic plates, they'll be able to see the question and the map at the same time.

Q: How do I add and remove learners to my Virtual Classroom?
A: From your Virtual Classroom, you can approve and remove them in this way:

Approve:

  1. Check the box
  2. Choose Approve from the pull down
  3. Click on Do It
  4. Type confirm
  5. Either send a personal or system message
  6. Click on Submit

Remove:

  1. Check the box
  2. Choose Remove from the pull down
  3. Click on Do It
  4. Type confirm
  5. Either send a personal or system message
  6. Click on Submit

Or use the Message Center:

  1. Open the message that you received from the learner
  2. Make sure the name is checked
  3. Click on the Approve button

Q: How do the LiteracyLink Online practice tests relate to the GED Exam?
A: There are two 1/2-length online practice tests for each GED subject area. The tests are correlated to the GED Exam. The questions were written to be at the same level of difficulty, and to test the same types of knowledge and skills as the GED tests themselves. A learner's score should show how he or she would be likely to score on the real GED. Use the practice tests for instructional purposes: to gauge where a learner stands, to identify what skills and knowledge needs to be improved.

Q: How can I use the practice tests?
A: You can find the Practice Test links near the bottom of each GED Unit page. Take the GED practice test #1 in each subject area to find out which skills you need to strengthen. The answers are scored instantly, and you can click on the score report to see the question, the correct/incorrect response, with an explanation. The Score grid will also indicate the type of question and content area within the subject. You can use the Internet Activities and Learning modules to practice and get up to speed in that subject. Youll find quizzes that help you practice answering the kinds of questions you'll find on the GED test. After completing the learning module, take practice test #2 in the same subject area to see how you improved. When you feel more confident in your skills in all five subject areas, you can take the Official Practice Test or register to take the GED test in your local area.


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